Privacy Policy

Last Updated: May 13, 2026

Third Space Therapy Co. (“we,” “us,” or “our”) values your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we may collect, use, store, disclose, and protect personal information when you visit our Website, contact us, request services, use booking links, participate in therapy services, or otherwise interact with Third Space Therapy Co.

This Privacy Policy is separate from our Terms of Service, which govern general use of our Website.

1. Who We Are

Third Space Therapy Co. is a mental health practice located in Fort McMurray, Alberta. We provide therapy services for children, youth, adults, couples, and families.

2. Personal Information We May Collect

Depending on how you interact with us, we may collect personal information such as:

  • name;

  • email address;

  • phone number;

  • address or general location;

  • date of birth or age, where needed for services;

  • parent, guardian, caregiver, or emergency contact information, where applicable;

  • information you provide through contact forms, booking requests, consultation forms, emails, or phone calls;

  • information related to the service you are requesting;

  • intake, consent, assessment, and clinical information, where you proceed with therapy services;

  • billing, payment, direct billing, or insurance-related information, where applicable;

  • technical information such as IP address, browser type, device information, operating system, pages visited, referral sources, and website usage data.

3. Sensitive Information

Because Third Space Therapy Co. provides mental health services, some information you share with us may be sensitive.

Please do not submit urgent, crisis-related, or highly sensitive clinical information through website forms, email, or social media, as these methods may not be reviewed immediately and may not be fully secure.

More detailed personal and clinical information is collected through our intake and informed consent process once services begin.

4. How We Collect Personal Information

We may collect personal information when you:

  • visit or use our Website;

  • submit a contact form;

  • request a consultation;

  • use a booking link or third-party booking platform;

  • email, call, or otherwise contact us;

  • register for therapy services;

  • complete intake, consent, or assessment forms;

  • participate in therapy services;

  • make a payment;

  • sign up for newsletters, groups, workshops, or other communications, if offered.

We may also collect limited technical information automatically through cookies, analytics tools, website hosting services, or similar technologies.

5. Why We Collect Personal Information

We collect personal information for purposes such as:

  • responding to inquiries;

  • determining whether our services may be a fit;

  • scheduling consultations or appointments;

  • providing therapy services;

  • managing client intake, consent, documentation, and communication;

  • processing payments, receipts, direct billing, or insurance-related information;

  • communicating with clients, caregivers, guardians, or referral sources where appropriate;

  • supporting supervised student therapist services;

  • meeting legal, ethical, regulatory, and professional obligations;

  • maintaining business records;

  • improving our Website, services, and user experience;

  • sending updates, newsletters, or marketing communications where consent has been provided or where permitted by law.

We only collect personal information that is reasonably necessary for the purpose for which it is collected.

6. Consent

By voluntarily providing personal information to us, you consent to our collection, use, and disclosure of that information for the purposes identified in this Privacy Policy or at the time the information is collected.

You may withdraw consent, subject to legal, ethical, clinical, contractual, or professional obligations. Withdrawing consent may limit our ability to provide services or respond to your request.

For services involving children and youth, consent and confidentiality will be discussed during the intake process and may involve parents, guardians, or legal decision-makers depending on the child or youth’s age, maturity, circumstances, and applicable legal and ethical requirements.

7. Confidentiality and Therapy Records

Therapy services are confidential, subject to legal and ethical limits. These limits are reviewed during the intake and informed consent process.

Limits to confidentiality may include situations involving:

  • risk of serious harm to self or others;

  • suspected abuse or neglect of a child or vulnerable person;

  • court orders, subpoenas, or other legal requirements;

  • professional consultation or clinical supervision;

  • billing, insurance, or administrative requirements;

  • other circumstances required or permitted by law.

Clinical records are handled separately from general Website data and are maintained in accordance with applicable legal, ethical, and professional standards.

8. Student Therapists and Supervision

Third Space Therapy Co. may offer low-cost therapy services provided by Master of Social Work student therapists under clinical supervision.

If you access student therapist services, your information may be discussed with a clinical supervisor for the purposes of supervision, ethical practice, safety, documentation, and quality of care.

The role of the student therapist, supervisor involvement, confidentiality, and consent will be reviewed before services begin.

9. How We Use and Share Personal Information

We do not sell your personal information.

We may share personal information only where necessary and appropriate, including with:

  • clinicians, student therapists, supervisors, contractors, or administrative staff involved in providing or supporting services;

  • third-party service providers such as booking platforms, payment processors, website hosting providers, electronic health record systems, secure communication platforms, email systems, or analytics providers;

  • insurance or direct billing providers, where applicable and with appropriate consent;

  • professional consultants or supervisors, where appropriate;

  • regulatory bodies, legal authorities, or courts where required or permitted by law;

  • emergency contacts, crisis supports, or emergency services where necessary for safety.

Any third-party service providers we use may have their own privacy policies, security practices, and data storage locations.

10. Third-Party Platforms and Links

Our Website may include links to third-party websites, booking systems, payment platforms, directories, educational resources, or social media platforms.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or platforms. You are encouraged to review their privacy policies before submitting personal information.

11. Cookies and Website Analytics

Our Website may use cookies, analytics tools, pixels, or similar technologies to understand website traffic, improve user experience, and monitor how visitors interact with the Website.

A cookie is a small file placed on your device by your browser. Cookies may help remember preferences, improve website performance, and provide general usage information.

We may use tools such as Google Analytics or similar services to collect information about website usage. This information may include IP address, browser type, device type, operating system, pages visited, time spent on the Website, and referral sources.

You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Some parts of the Website may not function properly if cookies are disabled.

12. Marketing Communications

If you sign up for newsletters, updates, groups, workshops, or other communications, we may use your contact information to send you relevant information.

You may unsubscribe from marketing communications at any time by using the unsubscribe option, if available, or by contacting us directly.

We do not sell your personal information to third parties for marketing purposes.

13. How We Protect Personal Information

We take reasonable administrative, technical, and physical steps to protect personal information from unauthorized access, use, disclosure, loss, or theft.

These safeguards may include:

  • limiting collection of personal information to what is reasonably necessary;

  • using secure systems where appropriate;

  • using password protection and access controls;

  • limiting access to personal information to those who need it;

  • using secure communication or practice management platforms where possible;

  • maintaining confidentiality expectations with staff, contractors, clinicians, and student therapists;

  • training team members on privacy and confidentiality practices;

  • securely storing and disposing of records;

  • reviewing privacy and security practices as needed.

No method of electronic communication or storage is completely secure, and we cannot guarantee absolute security.

14. Storage and Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, or as required by legal, ethical, regulatory, professional, clinical, insurance, tax, or business obligations.

Clinical records may need to be retained for specific periods in accordance with professional standards, regulatory requirements, and applicable laws.

When personal information is no longer required, we take reasonable steps to securely delete, destroy, anonymize, or archive it.

15. Privacy of Children and Youth

Our Website is intended for a general audience. We do not knowingly collect personal information from children through the Website without appropriate consent.

Because Third Space Therapy Co. provides child and youth therapy, personal information about children or youth may be collected as part of the therapy intake and service process. In those cases, consent, confidentiality, caregiver involvement, and information-sharing expectations will be reviewed before or during intake.

If a child or youth contacts us directly through the Website, we may use the information provided to respond, assess safety, and determine appropriate next steps, including whether parent, guardian, or caregiver involvement is required.

16. Accessing or Correcting Your Personal Information

You may request access to your personal information or ask that we correct inaccurate or incomplete information, subject to legal, ethical, clinical, and professional limits.

In some cases, we may be unable to provide access to certain information, such as where disclosure would reveal information about another person, create safety concerns, interfere with legal obligations, or be restricted by law or professional standards.

Requests may require verification of identity before information is released or changed.

17. Privacy Questions or Complaints

If you have questions or concerns about this Privacy Policy or how your personal information has been handled, please contact us directly.

We will make reasonable efforts to respond to privacy-related concerns in a timely and respectful manner.

You may also have the right to contact the appropriate privacy authority, professional regulatory body, or other applicable oversight organization.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this Website with an updated “Last Updated” date.

Continued use of the Website after changes are posted means you accept the updated Privacy Policy.

19. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact:

Third Space Therapy Co.
2-9918 Manning Ave, Fort McMurray, Alberta, T9H 2B9

Email: info@thirdspacetherapyymm.com
Privacy Contact: Samantha LeBlanc